Repair Services Available for the following Microtel Models
Repair Center does not handle requests for product Tech Support.
If you have a question regarding repair services or a previous repair click here.
Tech Support questions will not be answered.
DialStat
D51T
CellStat
Series 1000
Series 1000EX
Terms and Conditions Agreement (Subject To Change Without Notice)
About Services
Repair services are provided by and independent repair service, not affiliated Microtel Inc.
Former Microtel Senior Technician with 12 years of experience repairing Microtel Autodialers
Repair Turn Around Time
1 Week
Faster service available for an additional Expedite Fee
Some parts may not immediately available, this will create a delay in completion of repair
If repair is deemed "Beyond Economical Repair" a 1 hour fee is applicable
An estimate will be provided before services are performed, however if services are not desired, a 1 hour fee is applicable
Service Fees
$90.00 per hour plus parts cost
1 hour minimum
Return UPS Shipping Fee is not included within hourly rate
If unit is deemed "Beyond Economical Repair" or Estimate Charge is unacceptable, a 1 hour fee plus UPS Return Shipping Fee is applicable. If defective unit is not wanted back there is still a 1 hour fee.
Expedite fee, if requested is $50.00
Most repairs require 2 hours
Will not honor existing Microtel Inc. warranties
Guarantee
All repairs are guaranteed for 30 days
Acts of God such as Lighting / Power Surges void 30 day guarantee
Payment
Payment by Credit Card, through PayPal only (PayPal account is not required)
Shipping
UPS is the primary carrier
Return UPS Shipping Fee will be included in the estimate of repair
When services are completed, UPS Ground will be used unless request for faster shipping is requested
I have read and agree to the TERMS AND CONDITIONS AGREEMENT
